AGB

These Terms of Service govern access to and use of cathyprom.shop, including purchases made through the website.

Throughout these Terms, references to "we", "us", "our" or "cathyprom.shop" refer to the operator of the cathyprom.shop ecommerce store.

By accessing the website or placing an order, customers agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or limits mandatory rights granted to consumers under German or European Union law.

Shopify Platform

Our store may be hosted using Shopify ecommerce technology.

Shopify provides infrastructure that enables us to offer products and operate an online checkout.

The contract for products purchased through cathyprom.shop is with the operator of cathyprom.shop and not with Shopify, except where Shopify separately provides a service directly to the customer.

Eligibility

Customers must have the legal capacity required to enter into the relevant transaction.

If a person uses cathyprom.shop on behalf of an organization, that person represents that they have appropriate authority to bind the organization.

Product Information

We make reasonable efforts to provide accurate product information.

Product information may include:

• Photographs;
• Descriptions;
• Colours;
• Dimensions;
• Materials;
• Specifications;
• Sizing;
• Availability; and
• Other relevant characteristics.

Minor differences may occur due to photography, lighting, display settings, manufacturing variations or reasonable production tolerances.

Nothing in this provision permits goods to fail mandatory conformity requirements.

Prices

Prices applicable to an order will be displayed before checkout is completed.

Any mandatory amounts collected through checkout will be presented as required by applicable law.

We reserve the right to correct obvious technical or pricing errors where legally permitted.

If an obvious error materially affects an order that cannot lawfully or reasonably be fulfilled as shown, we may contact the customer and take appropriate action consistent with applicable consumer law.

Orders

Customers are responsible for reviewing the contents of their order before submission.

After an order is submitted, an electronic confirmation will normally be sent.

We may contact customers if:

• Payment cannot be authorized;
• Additional verification is reasonably required;
• Products unexpectedly become unavailable;
• Shipping information is incomplete;
• Fraud is reasonably suspected; or
• A material technical error has occurred.

Payment

Customers agree to provide current and accurate payment information.

Payments may be processed through third-party payment processors.

Availability of individual payment methods may depend on country, order value, checkout configuration and payment-provider requirements.

Fraud Prevention

We reserve the right to use reasonable fraud-prevention and transaction-security measures.

An order may be delayed or cancelled where there are reasonable grounds to suspect:

• Fraud;
• Unauthorized payment;
• Identity misuse;
• Abuse;
• Illegal activity; or
• A material security threat.

Any refund due after cancellation will be processed according to applicable law.

Shipping

All orders qualify for free standard shipping.

Estimated delivery time is 15–20 calendar days.

Additional information concerning delivery, tracking, delays and failed deliveries is provided in our Shipping Policy.

Risk During Delivery

For consumer purchases, risk in goods will transfer in accordance with mandatory applicable consumer law.

Nothing in these Terms shifts transport risk to a German consumer earlier than legally permitted.

Statutory Withdrawal Rights

Eligible consumers may have a statutory right to withdraw from an online purchase.

For German consumers, the applicable statutory withdrawal period for ordinary eligible goods is generally 14 days.

Detailed information is provided in our Return and Refund Policy.

Nothing in these Terms reduces that statutory right.

Electronic Withdrawal Function

Where required by applicable EU law, an electronic withdrawal function will be provided to enable eligible consumers to exercise their withdrawal right electronically.

Customers may also contact:

info@cathyprom.shop

regarding withdrawal-related matters.

Defective and Non-Conforming Goods

Customers retain mandatory legal rights if goods:

• Are defective;
• Do not match the contractual description;
• Are materially different from what was ordered;
• Lack required characteristics; or
• Otherwise fail mandatory conformity requirements.

Available statutory remedies may include supplementary performance, repair, replacement, price reduction, termination or damages where the legal requirements are met.

These rights are separate from the statutory withdrawal right.

Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and mandatory applicable law.

Where the Policy provides a customer with rights greater than statutory minimum requirements, the more favorable commitment will apply to the extent stated.

Customer Accounts

If customer-account functionality is available, customers are responsible for maintaining the confidentiality of their login information.

Customers should notify us if they become aware of unauthorized account access.

Acceptable Use

Customers must not use cathyprom.shop:

• For unlawful purposes;
• To violate intellectual-property rights;
• To distribute malicious software;
• To interfere with website security;
• To attempt unauthorized access;
• To impersonate another person;
• To submit fraudulent orders;
• To collect information unlawfully;
• To harass others; or
• To interfere materially with operation of the service.

We may take reasonable action to protect our website, customers and services from abusive or unlawful conduct.

Intellectual Property

Website materials may include:

• Text;
• Graphics;
• Product photographs;
• Logos;
• Designs;
• Layouts;
• Software;
• Videos; and
• Other content.

Such materials may be protected by intellectual-property laws.

Except where legally permitted, users may not reproduce, distribute, modify or commercially exploit protected materials without appropriate authorization.

Customer Submissions

If customers voluntarily provide reviews, feedback or other content, they remain responsible for ensuring that the material does not:

• Violate applicable law;
• Infringe third-party rights;
• Contain malicious software;
• Contain knowingly false or misleading statements; or
• Contain unlawful abusive content.

Where content is published on the website, we may moderate or remove it where reasonably necessary and legally permitted.

Third-Party Services

cathyprom.shop may contain integrations or links relating to third-party services.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for independent third-party services except to the extent liability cannot lawfully be excluded.

Website Availability

We aim to keep cathyprom.shop reasonably available but cannot guarantee uninterrupted access.

Temporary interruptions may occur because of:

• Maintenance;
• Security updates;
• Hosting issues;
• Software failures;
• Telecommunications interruptions;
• Cyberattacks;
• Force majeure; or
• Other circumstances.

Temporary website interruption does not affect already-established mandatory consumer rights.

Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful.

In particular, nothing is intended to exclude mandatory liability for:

• Intentional misconduct;
• Fraud;
• Gross negligence where liability cannot lawfully be limited;
• Death or personal injury where applicable law prohibits limitation;
• Product liability that cannot lawfully be excluded; or
• Mandatory consumer rights.

Any limitation contained in these Terms applies only to the maximum extent legally permitted.

Indemnity

Any obligation of a customer to compensate cathyprom.shop arising from misuse of the website applies only to the extent permitted under applicable law and does not impose liability on consumers for circumstances for which they are not legally responsible.

Force Majeure

We will not be responsible for delay caused by events beyond our reasonable control to the extent recognized by applicable law.

Such events may include:

• Natural disasters;
• Severe weather;
• War;
• Civil unrest;
• Government restrictions;
• Customs disruption;
• Carrier interruption;
• Major infrastructure failures;
• Cyber incidents;
• Epidemics; or
• Other comparable events.

Mandatory remedies for consumers remain unaffected.

Privacy

Personal information is handled as described in our Privacy Policy and in accordance with applicable privacy law.

Changes to These Terms

We may revise these Terms prospectively where reasonably necessary because of changes to:

• Laws;
• Store functionality;
• Products;
• Services;
• Security requirements; or
• Business operations.

Changes will not retroactively remove mandatory rights already acquired by customers.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

The invalid provision will be interpreted or replaced only to the extent permitted by applicable law.

No Waiver of Consumer Rights

Any failure by cathyprom.shop to exercise a contractual right does not automatically constitute a permanent waiver of that right.

Nothing in this provision affects mandatory consumer protections.

Applicable Law

These Terms are subject to applicable law.

Where a consumer habitually resides in Germany, nothing in these Terms deprives that consumer of mandatory protections available under German or European Union law.

Any jurisdiction or choice-of-law provision must be interpreted accordingly.

Contact

Questions regarding these Terms may be directed to:

cathyprom.shop
Email: info@cathyprom.shop