Versand
This Shipping Policy explains how orders placed through cathyprom.shop are processed and delivered.
Our goal is to provide customers with clear shipping information and reasonable delivery expectations.
For shipping enquiries:
Email: info@cathyprom.shop
Free Standard Shipping
All orders placed through cathyprom.shop qualify for free standard shipping.
There is no standard shipping charge added to qualifying orders.
If we introduce an optional premium or expedited shipping method in the future, any additional charge for that service will be shown before the customer confirms the order.
Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 calendar days
The estimated delivery timeframe is intended to provide customers with a reasonable indication of when an order is expected to arrive.
Unless a different timeframe is clearly communicated for a specific order before purchase, customers should generally expect delivery within approximately 15–20 calendar days.
Order Confirmation and Processing
After an order has been successfully submitted and payment has been authorized, customers will normally receive an electronic confirmation.
Orders may undergo reasonable processing activities including:
- Payment verification;
- Fraud screening;
- Inventory confirmation;
- Picking and packing;
- Shipping-label preparation; and
- Transfer to the delivery carrier.
Where an order cannot be processed because additional customer information is required, we may contact the customer.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Before placing an order, customers should verify:
- Recipient name;
- Street address;
- Building or apartment information;
- Postal code;
- City;
- Country; and
- Contact information where required for delivery.
If an error is discovered after ordering, contact:
as soon as possible.
We will attempt to update the address where reasonably possible, but address changes may no longer be possible after fulfilment or shipment has begun.
Shipping Carriers
Orders may be delivered through local, national or international delivery companies depending on:
- Destination;
- Product;
- Fulfilment location;
- Parcel size;
- Carrier availability; and
- Operational considerations.
The use of a particular carrier is not guaranteed unless specifically stated during checkout.
Tracking
Where tracking is available, customers may receive tracking information after shipment.
Tracking information may take time to become active after a parcel is transferred to the carrier.
An initial delay in tracking updates does not necessarily indicate that a package has not been shipped.
Split Shipments
An order containing multiple products may occasionally be sent in more than one parcel.
This may occur because:
- Products are stored at different fulfilment locations;
- Items become ready for shipment at different times;
- Parcel-size limitations apply; or
- Separate shipment is operationally more efficient.
Customers will not be charged additional standard shipping fees because an order is divided into multiple standard shipments.
Delivery Estimates
The 15–20 calendar day delivery period is an estimate and may occasionally be affected by circumstances outside reasonable operational control.
Possible causes of delay include:
- Severe weather;
- Public holidays;
- Customs processing;
- Carrier congestion;
- Transportation disruption;
- Incorrect addresses;
- Failed delivery attempts;
- Security checks;
- Customs inspections;
- Government restrictions;
- Strikes;
- Natural disasters; or
- Other force-majeure events.
We will not use this provision to remove any mandatory consumer right relating to delayed or failed delivery.
Delivery Delays
If an order has not arrived within the expected timeframe, customers should contact:
Please include the order number and email address used to place the order.
We will review available shipping information and, where appropriate, contact the relevant fulfilment or delivery provider.
Statutory Rights Concerning Late Delivery
This Shipping Policy does not replace statutory German consumer rights.
Where delivery is delayed beyond an agreed or legally applicable period, customers may have remedies under applicable law, including the right in appropriate circumstances to require delivery within an additional reasonable period and subsequently terminate the contract if the statutory requirements are met.
Nothing in this Policy limits those rights.
Lost Packages
If tracking indicates an unusual delay or a package appears to have been lost, customers should contact us.
We may investigate the shipment with the carrier.
Where an order is legally considered lost and cathyprom.shop remains responsible for delivery, we will provide an appropriate remedy consistent with applicable law.
Depending on the circumstances, this may include:
- Replacement; or
- Refund.
Damaged Packages
Customers should inspect delivered goods within a reasonable time.
If a product arrives damaged, contact:
Customers are encouraged to provide photographs of:
- The product;
- The shipping package;
- Visible damage; and
- The shipping label,
where reasonably possible.
Failure to provide photographs does not remove statutory rights where those rights otherwise exist, although evidence may help us investigate the issue more efficiently.
Incorrect or Missing Items
If an order contains an incorrect product or an item is missing, contact:
and provide the relevant order information.
We will investigate and provide an appropriate remedy where the order was incorrectly fulfilled.
Delivery Attempts
Carriers may require someone to receive a parcel or may leave instructions following an unsuccessful delivery attempt.
Customers are responsible for reasonably following carrier instructions regarding redelivery or collection.
If a shipment is returned because repeated reasonable delivery attempts were unsuccessful, contact us to determine available options.
Mandatory consumer rights remain unaffected.
Refused Deliveries
Refusing a package does not necessarily constitute a complete statutory withdrawal communication.
Customers who wish to withdraw from an order should communicate that decision clearly using the withdrawal procedure described in our Return and Refund Policy or through available electronic withdrawal functionality.
Customs and Cross-Border Shipping
Depending on the fulfilment origin and delivery destination, shipments may be subject to customs processing.
Customs procedures may occasionally affect delivery times.
Any mandatory taxes, duties or charges for which the customer is legally responsible must be handled in accordance with applicable checkout disclosures and consumer-protection law.
Nothing in this Policy authorizes undisclosed charges.
Risk of Loss
For consumer sales, risk of accidental loss or deterioration of goods remains allocated according to mandatory applicable law.
For ordinary German consumer purchases, risk generally does not pass to the consumer merely because a parcel has been handed to a carrier selected by the seller.
Nothing in this Shipping Policy changes that mandatory allocation of risk.
Order Cancellations
Customers wishing to cancel an order should contact:
as soon as possible.
Where shipment has not begun, we may be able to stop fulfilment.
Where an eligible order has already shipped, applicable statutory withdrawal rights remain available.
Returns
Shipping a product back to cathyprom.shop is governed by our Return and Refund Policy.
Customers should contact us before sending a return so that the correct return instructions can be provided.
Customer Service
For shipping and delivery enquiries:
cathyprom.shop
Email: info@cathyprom.shop
Please provide the relevant order number whenever possible.
- Choosing a selection results in a full page refresh.